Return Policy
Welcome to our Return Policy page at SAFLOORING. We understand that sometimes products may need to be returned or exchanged, and we want to make this process as smooth as possible for you. Please read through our policy below to learn more about how to return items purchased from our webshop.
30-Day Return Period
We offer a 30-day return period for all products purchased from SAFLOORING. If you are not satisfied with your purchase or if the item is damaged, you can return it within 30 days for a full refund or exchange.
Return Conditions
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain items, such as custom-made products, may not be eligible for return.
How to Initiate a Return
If you would like to initiate a return, please contact our customer service team with your order number and reason for return. They will provide you with further instructions on how to return the item. Once we receive the returned item, we will process your refund or exchange.
Need to return an item?
Contact our customer service team today to initiate a return or exchange. We are here to help you with any questions or concerns you may have.